Uncategorized – Page 5 – Complaint Hub

Comcast still doesn’t have a clue

Fresh on the heels of my great experience with Verizon Wireless, Comcast provided a fantastic display of how bad they are at what they do. This is what happens when you have a localized monopoly. We’re supposed to get Verizon FIOS in three years, which is probably four plus years after we should have gotten it. I don’t know what sort of negotiations had to happen between DC and Verizon, but anything beyond, “Yes, Verizon, here’s your building permit” was probably not in the best interests of the DC residents. But that’s not the point here. The point here is that Comcast is terrible. Let’s look past the fact that they have to come out every 6-8 months and fix something because our signal strength has dropped to the point that our cable goes out. Never mind that they just keep inching the price up. No, my big complaint is the huckster who called me up this afternoon. He just caught me before I left to pick up the little gremlin from daycare. He starts off by telling me that Comcast has a great deal for me, only $10 more a month or something for Comcast Blast internet, which is super fast and awesome, and they’ll give me free Showtime, and boy are there some great shows coming out on Showtime, and if I sign up right now I can get some other fabulous prize, we can get you all upgraded within two business days, so can we set up an appointment right now? He didn’t take a breath or deviate from the script. By the halfway point, he could have offered me a couple of terabytes per second download speed for six cents a year and I would have turned him down. So, what did he do wrong that Verizon did right? He talked at me. I know, Verizon was lowering my bill, which is obviously much easier to sell, but that’s not really the point. The Comcast guy talked quickly, making sure he got everything out and asked me to sign up before I really had a chance to think about what his offer was. He didn’t really explain what the difference between what I have now and what he was offering. The Verizon guy actually had a conversation with me, clearly explaining what he was doing, how it would be different from what I had now (And he was looking at my account, so he knew what I was paying for), and why it would be better. When I told the Comcast guy I wasn’t interested, he tried to convince me. He asked why not. I stumbled for a minute, wanting to say, “Because you’re reading a script, and I hate being upsold”, but I didn’t really feel like getting into it. The Verizon guy knew my account, and knew how he could get me a better deal. The Comcast guy knew nothing about me beyond my name, and made me an offer that wasn’t terribly compelling. I hope Comcast is terrified of the arrival of Verizon FIOS. And I hope they deal with it by improving their service rather than lame attempts at upselling their customers. And Comcast? If you’re still reading and responding to unhappy blog posts about your service, make sure you read my post this time.

I still hate Sony

Sony has a new (I think) website up to promote their new ebook readers – Words Move Me. They ask people to sign up and share words that move them. Perhaps a favorite quote from a novel, or something like that. So I shared mine. For context, see this NY Times article.

Best customer service ever – Thanks, Verizon Wireless

I still can’t believe it. Our Verizon cell phone bill was $19 lower than last month. The guy who called me was actually telling the truth. Verizon actually called me and lowered my bill. Maybe other companies struggling through the economy these days could take a page out of Verizon’s book. Like Citigroup – instead of adding new fees, maybe try actually helping you customers. Credit cards, like cell phone companies, are largely interchangeable. It’s pretty simple for me to switch to AT&T; or to another credit card company. If Citi adds a fee to my card, I’ll close the card immediately. But now Verizon has actually given me a reason to stay with them. AT&T;, meanwhile, is forcing smart phone owners to buy a data plan in the name of better customer satisfaction. And I’ll probably spend more money with Verizon soon – when they have a phone with a data plan that meets my requirements, I’ll upgrade, and there’s another $30 a month or whatever it is. Anyway, thanks, Verizon. This is one of the coolest things a company has ever proactively done for me.

Contesting a parking ticket – my car is diplomatic

I got a parking ticket the other day. Around the corner from us on 15th Street is the back of the Mexican Embassy. There is some parking there reserved from 7-4 weekdays for “Diplomatic cars”. We came home after 4, couldn’t find parking, and so we parked there. I meant to move the car, but I forgot. I am, of course, contesting the ticket.

To whom it may concern: I am writing to contest a parking ticket, citation #[unimportant], which I received on August 7th, 2009, for “DISOBYNG OFFICL SIGN”. The sign reads, “Diplomatic cars only” between 7AM and 4PM. Princeton’s online WordNet defines diplomacy as “subtly skillful handling of a situation” (http://wordnetweb.princeton.edu/perl/webwn?s=diplomacy). It then follows that a diplomatic car would be one which displays or performs this skillful handling. As such, it is difficult to argue that my car, a 2006 Mazda 3, is not diplomatic. There are only two situations in which the car ever finds itself – parked or being driven. It takes no skill to remain parked, and therefore the definition easily applies to any car. And anyone who has ever driven a 2006 Mazda 3, especially the manual transmission, can attest that the car is very skillful. It handles very well, accelerates quickly, and gets good gas mileage. At no time does the parking sign mention the need for any sort of credentials identifying the car as diplomatic, nor does it require the owner of the car to possess credentials. Therefore, by the definition above, my car is in fact diplomatic, and not in violation of the parking restrictions. Thank you very much for your time. Me

The sign is vague. Who’s to say what “diplomatic” means? Unfortunately, in this case, it’s the soul-less, humor-less parking adjudicator who will decide. I can’t say I like my chances . . .

Early night at Room 11

It was unofficial baby night at Room 11 last night. We took the kid and met up with some friends who have a son in her daycare class. We went at 5, right when they opened, and sat outside on the porch. By the time we left around 7pm (The kid was well on her way to turning into a pumpkin), there were no less than a half dozen children under 2 on the porch. Most of the patrons, save one couple in the corner, found the children delightful. Our little monkey, for example, was making friends by pushing her chair around the porch after she finished eating. and flirting with the guys at the next table. I like Room 11. I should have written down what I drank. I had a Chilean carmenere that was really good. I had never heard of that grape before I tried the Montes Cab/Carmenere blend (A fantastic bottle, btw), then my mom bought me a bottle of Root: 1 (Another great bottle). And now it’s one of my favorite grapes. I also had a malbec that was good. They sell wine by the glass, starting at $6. Most of the glasses are $8-9. They have a very Belgian beer selection, which is not really my thing, but I think the beers are good for the many of you who do like Belgians. They had two beers on tap, also. I forget what they were, but I remember approving. We ate a meat plate and a cheese plate, both good, and the wife and I split a cheese panini which was pleasant. The service was good. Our waiter was friendly and easy-going and pretty attentive. He made some good suggestions on the meats and cheeses, since I’d never heard of most of it, and couldn’t pronounce any of it. The porch had a very “neighborhood” feel to it. A self-selected, limited slice of the neighborhood, but still a neighborhood. The couple we were with brought their dog, and he waited outside the fence until we finished. At least three or four people stopped to pet him as they walked down Lamont Street. It’s a pleasantly busy intersection – enough traffic to be interesting to watch, but not enough to disturb the atmosphere. So, go check it out. We’ll definitely be back.

I’m a guest at Vinotrip again

I have another guest post at Vinotrip that I almost forgot to mention. If you’re interesting in reading about our trip through Maryland wine country, click on through.

Restaurant review – The Uptowner

I’m always a little uncomfortable calling a place without any tables to speak of a “restaurant”, but that’s not the point, here. I got lunch from the Uptowner, the new sandwich place just north of Columbia Heights Metro. I got a club wrap and a bag of BBQ soy chips. It was kind of expensive – about $9 – but the food was good. They have some vegetarian options, which is rare, and the guy behind the counter was quite pleasant. The layout is a little funny – you order in one room, and go next door to pick it up. I didn’t immediately see next door, and was worried that the sandwiches were going to be pre-wrapped and shipped from somewhere, but they’re made fresh next door. Anyway, I’ll go back at some point. I apologize to Julia’s Empanadas, where I planned to go, but the construction makes it very difficult to actually get to Julia’s. Maybe next time.

Columbia Heights is nothing but hipsters?

This Washington Post article has been pissing off tons of locals. It basically says that everyone in Columbia Heights sucks, we spend all our time at Target, and we’re smug because we don’t live in Mount Pleasant. I’ve been wanting to post something about it, but no matter how many times I read the article, I just can’t seem to get that worked up over it. I mean, I do go to Target a lot. I like Target. It’s a great place to buy cheap clothes for the kid, kitty litter, veggie burgers, box wine . . . But I guess the article doesn’t quite hit that close to home. I have been accused of being smug about where I live, but that was in relation to Ballston. I’m glad I don’t live in Ballston – not that it’s a bad place to live, it’s just not what we were looking for. And Mount Pleasant? I like Mount Pleasant. When we outgrow our place, that’s probably the first place we’re going to look. And Wonderland references are lost on me – I’ve been maybe a half dozen times, it’s a cool bar, but it’s not my hangout. We’re much more likely to sit out on the porch at Commonwealth and drink Twisted Thistles and order a cheese plate. The article was a little annoying, I admit. It took a small group of Columbia Heights residents and made sweeping generalizations about everyone here. It didn’t really offer any insight, and I don’t think it got the generalizations right. But I just don’t care. If the article had been about the roads around Target, that would have been a different story – whoever thought the traffic patterns around DCUSA could hold up to the volume of cars and pedestrians there are now was totally insane.

What on Earth is going on?

I’ve been sitting here trying to think how this could be a scam, and I don’t think it can be. Verizon Wireless just called me, offering a plan review. I was skeptical, but figured I might as well listen. He told me that they could drop 150 minutes from each phone on our plan, and save us $10 a month. We don’t use all our minutes, so that was fine. It doesn’t renew our contract, it doesn’t give us fewer text messages, it doesn’t change anything. Just fewer minutes, cheaper plan. And the guy was obviously from Verizon, because he knew what my plan was, could see my usage, and didn’t ask me for any information. Has this happened to anyone else? I think I’m still in shock. Unless I’m missing something, this was just fantastic, proactive customer service from Verizon. And our contract is up – we can jump to another carrier whenever we want. I assume that’s why they called. Maybe the competition is finally strong enough that it makes sense to go after current customers instead of just trying for new ones. Anyway, this sure makes me more inclined to stick with them while I wait for them to jump on the Google Android bandwagon.