Tag: surprising

I still can’t believe it. Our Verizon cell phone bill was $19 lower than last month. The guy who called me was actually telling the truth. Verizon actually called me and lowered my bill. Maybe other companies struggling through the economy these days could take a page out of Verizon’s book. Like Citigroup – instead of adding new fees, maybe try actually helping you customers. Credit cards, like cell phone companies, are largely interchangeable. It’s pretty simple for me to switch to AT&T; or to another credit card company. If Citi adds a fee to my card, I’ll close the card immediately. But now Verizon has actually given me a reason to stay with them. AT&T;, meanwhile, is forcing smart phone owners to buy a data plan in the name of better customer satisfaction. And I’ll probably spend more money with Verizon soon – when they have a phone with a data plan that meets my requirements, I’ll upgrade, and there’s another $30 a month or whatever it is. Anyway, thanks, Verizon. This is one of the coolest things a company has ever proactively done for me.

I’ve been sitting here trying to think how this could be a scam, and I don’t think it can be. Verizon Wireless just called me, offering a plan review. I was skeptical, but figured I might as well listen. He told me that they could drop 150 minutes from each phone on our plan, and save us $10 a month. We don’t use all our minutes, so that was fine. It doesn’t renew our contract, it doesn’t give us fewer text messages, it doesn’t change anything. Just fewer minutes, cheaper plan. And the guy was obviously from Verizon, because he knew what my plan was, could see my usage, and didn’t ask me for any information. Has this happened to anyone else? I think I’m still in shock. Unless I’m missing something, this was just fantastic, proactive customer service from Verizon. And our contract is up – we can jump to another carrier whenever we want. I assume that’s why they called. Maybe the competition is finally strong enough that it makes sense to go after current customers instead of just trying for new ones. Anyway, this sure makes me more inclined to stick with them while I wait for them to jump on the Google Android bandwagon.