dc – Page 4 – Complaint Hub

Two new (to me) spots for coffee

We’re always looking for new places to stop for coffee during the kid’s morning nap – about two hours after she gets up in the morning, she’ll usually sleep for an hour and a half or two if you stick her in her stroller and walk her around for a while. This weekend, we tried two new places. Saturday morning we went to Locolat Cafe at 18th and Florida NW. I guess this is considered Adams Morgan, but I’m not entirely sure. We had brunch – the wife tried the savory waffles, which were great, and I had a turkey and cheese on croissant, which was also very good. The coffee was good, if expensive. And because they forgot to charge us for an item and had to run the credit card twice, they gave us a little chocolate-covered meringue. As an aside, it is almost always good business to give away something small when you’ve inconvenienced your customer. It was barely an inconvenience at all, but when the cashier (I believe she’s actually the manager and wife of the chef) says, in effect, “I messed up, let me make it up to you”, I will be back. Sunday, we went to Cafe 1612. We were planning to go to Love Cafe, but they don’t open until ten, and the kid needed her nap before that. 1612 was good, but it shares a building (but not any walls, apparently) with a gym. It’s a little strange to eat brunch while watching the girl fold towels at the counter. But the service was good, the food was good, and the coffee was not only good but reasonably priced. The music there was a little funny – it was an oldies station that didn’t really fit the decor of the place. We’ve now got quite a list of places to go and get coffee. Heller’s is probably my favorite because of their egg and cheese bagels, but it’s always nice to have variety.

OMG, Comcast, LOL

I just got my HTPC today, and we’re thinking about canceling our cable. With over-the-air HD, Hulu, and Netflix, I’m not sure we really need cable. I wanted to see how much our internet would cost if we dropped the cable. I figured Comcast would charge us more if we had only internet. So I went to their live support chat. user Jonathan_ has entered room (4:16 PM) Me: What would my high speed internet cost if I cancelled my cable TV? analyst Ferdinand has entered room Ferdinand: Hello Jonathan_, Thank you for contacting Comcast Live Chat Support. My name is Ferdinand.38369. Please give me one moment to review your information. Ferdinand: Hello! How may I help you today? Me: If I cancel my cable tv, how much would my internet connection cost? Ferdinand: I understand that you want to know the cost of your internet service if you will cancel your cable service. Is that correct? Me: Yes Ferdinand: Please be informed that you have reached the Comcast Internet Technical support. I would be happy to transfer your chat to the appropriate department. Is that okay? Me: Sure Ferdinand: Please wait, while the problem is escalated to another analyst analyst Ellise has entered room (4:18 PM) Ellise: Thank you for bringing this to our attention. Let me go ahead and work on this for you. analyst Ferdinand has left room Ellise: By the way, how are you doing today? Me: I’m great, how are you? Ellise: I am glad to know that. Ellise: I am doing quite fine today. Ellise: Thank you for asking. Ellise: It is kind of you, Mr. Renaut. Ellise: Please stay online. Ellise: I will just review the previous chat transcript. Me: ok Ellise: Mr. Renaut, will you please verify what package you currently have? Me: I have digital cable plus high def and high speed internet Ellise: Is this a triple or a double play package? Me: no Ellise: Thank you very much for that information. Ellise: For security purposes may I verify the last 4 digits of your social security number please? Thank you. Me: XXXX, although I’m not sure why you need that just to tell me what my bill would be Ellise: For the security of your account, Mr. Renaut. Ellise: Just a moment, please. Ellise: Mr. Renaut, if you will cancel your cable service, you will save $80.45. Ellise: You have the option to call the local office for confirmation. Ellise: Would you like me to give you the information of our nearest local office to you? Me: I’m not canceling yet, I was just curious Me: nope, just wanted the price Me: thanks very much Ellise: You are most welcome. Ellise: I am glad I was able to assist you today. Ellise: I would appreciate if you will take time answering the online survey right after this chat session. This will help us know how to improve our services. Ellise: Thank you for contacting Comcast! We appreciate your business with us. Ellise: If you need assistance in the future, please do not hesitate to contact us through live chat or e-mail (available 24 hours a day, 7 days a week). Comcast also offers excellent FAQ and help forums located at www.comcast.com to help you reach a resolution independently. Have a great day! Ellise: Analyst has closed chat and left the room (4:28 PM) Things to note:

The whole thing took 12 minutes.
I told Ferdinand my problem once before I arrived in the chat, once after, and then confirmed his restatement.
I’m not convinced that either of the two CSRs could pass a Turing test.
Who knew that everyday pleasantries would be so appreciated?
There’s no chance Comcast doesn’t raise the price of our internet if we cancel the cable.
The price difference she quoted me is digital cable plus the HDTV converter. According to Ellise, if we cancel our cable, we still pay 25 cents a month to rent our remote control.
It is utterly absurd to charge 25 cents for the remote as a separate line item on my bill. Why not just build it into the price of the cable so I never see it?
It was not me who chose which chat room I entered – I answered their questions to the best of my ability. If I’m in the wrong chat room, it is Comcast’s fault.
The survey after the chat is worded in such a way that I can’t tell them how ridiculous they’re being without lying. I answered their questions honestly, and gave them the highest score on every question. But they never asked the really important questions. If your survey is constructed to get high scores, it’s not really helpful, is it?
I really wish that, when she asked if it was a double or triple play, I had answered, “That’s what she said!”.
In any event, I’m glad I contacted Comcast customer service. I haven’t laughed that hard since last night when we watched the episode of The Office that aired after the Super Bowl.

The WikiMetro scammers strike again!

The scammy scammers from WikiMetro, who take money to put ads on sites that don’t accept them, have contacted me again. See here and here for my previous contact with them.

Hi Drupalcon, Thanks for the email. Let’s schedule a time to talk on the telephone about this. Please go to http://list.wikimetro.org/contact.aspx Choose ‘Phone’ (it requires you to create a username) and choose a time for us to call you back. We’ve been a bit busy, but we can usually call you back in 10 minutes. Lisa Anderson Customer Service Wikimetro

They called me “Drupalcon” again. I know my custom site layout doesn’t follow conventions (I didn’t know this when I built it, and a redesign is in the works) so that automatic site parsers get confused. But starting a business relationship by scraping blogs for contact info is insane. I have never emailed them. And listing my blog on their site as “participating” is an outright lie, as well. Your blog may be listed on their site, too – you can check here to see. Do NOT pay them $25 to have ads appear on this site. If you really want to put ads here, I’m happy to talk, but I’m not sure my traffic is really worth your time. Anyway, I wasn’t sure when they first contacted me, but there is no doubt in my mind that Wikimetro is a scam, and you should have nothing to do with them.

Of all the days to get noticed

Wednesday’s post got into The Express. For those not familiar, The Express is a free paper that gets handed out all over the city, most importantly on Metro – I’d guess that anywhere from 1/3 to 1/2 of all Metro riders as least browse The Express a couple times a week. I won’t complain about being in the Express – I think it’s awesome. I’ve occasionally seen blogs I know in there, but never mine. Anyway, it figures that they’d notice me on a day when I’m being a bit of a jerk. I was in a bad mood because of my meeting later in the day (1:30 to 4! That’s too long for any meeting) and, as I am prone to do, I mouthed off about something that wasn’t really what was bothering me, but was sort of related and was handy at the time. So that’s my complaint. Noticing me on a bad day. Why couldn’t they have noticed on a better day? Like January 24th, 2007? My mom and I agree that this is one of my best posts. Or maybe on July 8th, 2008, when I got hit by a friggin’ truck? In any event, they say there’s no such thing as bad publicity, and my hits were up yesterday. So, those of you who came to see that post, hang out and read a few more and realize that Wednesday was not an accurate reflection of me as a human being. I may be a complainer, but I’m not a jerk.

This is why I live close to work

A friend once told me that, when considering two more or less equal candidates for a job opening, you should choose the one with a better commute. Is it really bad where you live? The hardest part of my commute was coming down my own front stairs, which we didn’t shovel at all, and are now covered in ice. Sure, it was a little slow walking to the bus. But the roads are fine. I got in pretty quickly. When I arrived, I found all sorts of people out of the office. One coworker had a meeting this afternoon postponed because 2/3 of the attendees didn’t make it in. Another coworker had a 10AM meeting cancelled (at 9:45) because the person he was meeting didn’t come in. I have a 1:30 meeting, and the two people who work in this building that I expected to attend are not here yet, leading me to believe that they won’t be here. This meeting is going to be really difficult to do over the phone since it’s supposed to be a presentation of various things. Maybe I’ll pretend I live out in West Virginia or something, too, and just call in. It annoys me when people shirk their job responsibilities due to the weather. Sure, I understand not wanting to come in. But when these people took these jobs, they pledged to get to the office when they were needed there. You can choose to live far away if you want, but don’t use it as an excuse. When I was in college, I never missed a class due to drinking the night before (except the day after my 21st birthday, when I made an exception, and still made my afternoon class) or weather, even when I lived off campus. I skipped class when I didn’t feel like going, but never because I had made a personal choice about where I lived or how much I drank. I’m not sure most people make that distinction, but I do, and so I can be smug about your failure to come to work today.

I have ridden the 43, and it was good

A little while ago, I found out about the new 43 bus that goes underneath Dupont Circle instead of through. Today, I rode it for the first time. I almost didn’t – my usual S2 came by as I was waiting to cross I Street. I didn’t rush because I didn’t think I would make it, but then the light changed, and I still didn’t rush, and then three people made the driver open the door before the light turned green. So I would have made it with even the slightest bit of extra effort. But no matter. The 43 bus came by just a minute later. I’ve been wanting to try it, but unwilling to forgo the S2/S4. It was wonderful. But I fear it won’t last long. I got on at 3:30PM on a Monday, early rush hour, but already busy on the S2/S4. There were maybe 15 people on the bus between 15th and I and 16th and Columbia. Maybe this is normal for the route, but I can’t imagine WMATA is happy with those numbers. I did run into a problem with the stop request strings and buttons – none of them worked. I thought perhaps standing by the back door would work, or maybe that the requests were being relayed to the driver but not displayed on the big screen. But I was wrong. Luckily, a kid who wanted the stop after the one I wanted pulled on every string in the bus until one of them worked, and the bus stopped just one stop later than I wanted, and I didn’t even have to go up and ask the driver. I will definitely ride the 43 again. I won’t pass up an S2/S4, but if the 43 comes first, it’s a great alternative.

Coffee shop with fringe benefits

The wife and I took the kid out for her morning walk this morning and decided to stop in at Pan Lourdes, the new-ish coffee shop/bakery on 14th Street just north of Columbia Heights Target. It was great – they have a big refrigerator that makes a lot of noise and even vibrates the floor just a little bit. The kid slept like a rock in her stroller. She stirred a little bit when it cut off, but then went back to sleep. The coffee is nothing to write home about, but the baked goods are pretty awesome. I think they all come from the big bakery on 11th Street near Wonderland, but I’m not sure. It’s funny – I imagine someone from Central America would recognize most of the baked goods, but I sure didn’t. I mean, if I go into a Dunkin Donuts or something, I recognize what most of the things are without needing a sign. Maybe I can’t tell the difference between raisins and blueberries from across the counter, but at least I’d be close. At Pan Lourdes, nothing looks familiar. And they have nothing labeled. I suppose I could have asked the guy behind the counter, but that’s not as adventurous. I had something with a stripe of red frosting, and the wife had something with lemon. Both were good. We’ll definitely go back, for the fridge if nothing else. Everything is really cheap, too – four dollars and change for two pastries and two coffees.

I’m going to punch Mother Nature in the Face. And also WMATA.

In what I’m sure will be a recurring theme for the day for DC bloggers, I’d like to take a moment to complain about the cold. I don’t get cold easily. In fact, just last night the wife and I were discussing that it would be awesome if I could sell my excess body heat – I certainly don’t need all of it, and others (including the wife) would be happy to have it. In any event, I bailed on my usual walk to work after less than a block. Most days I enjoy the walk. It gives me time to think and prepare for the day at work. But not when it’s this cold. Weather.com tells me that it’s 11 degrees out, and it feels like -4. That would explain the frozen snot in my nose. So, I took the bus. Not usually a problem, except that I was on one of the really old models, and it broke down at V Street. The driver didn’t announce anything. We just sat for a minute, and then someone got off, then another person, and soon the whole bus had cleared. Luckily there was another bus right behind, so we didn’t have to wait. But tell me – have you ever been on a bus that broke down in pleasant weather? I’ll bet you haven’t. Then I find out that they’ve opened the roadblocks for Obama, and my normal bus stop is back in use. Except I was on an S1 instead of an S2/S4, thinking it didn’t matter due to the road closure. You got me again, WMATA. And then, just as I thought things were picking up, some woman tried to run me down on while I crossed H St. I didn’t have the light, but there were no cars except this woman, pulled over and letting someone out. So I crossed the street, at which point she started to drive. Now, H Street is four or five lanes at this point. I’m not that big a guy. She could quite easily have worked with me and let me cross (In the crosswalk, though against the light) without making me stop. Did she? I think you know the answer to that question. In any event, I’m at work now, and inside, thankful that my job doesn’t require me to do otherwise.

My pants are wet for you, Barack

More “as a result of you”, but that’s not such a snappy headline. As many of you may know, they have closed off a bunch of streets downtown until the Inauguration. I hear it’s because Obama has moved into the area earlier than expected, so there wasn’t a spot for him on the White House grounds. I don’t know if this is the case, and don’t really care. My problem is that they’ve interrupted the S2/S4 bus route, and I had to get off at 16th and K NW this morning. In the rain. And now my pants are soaking wet from the walk. And WMATA is no help – it took me 20 minutes last night to find any information about the detour beyond “there is a detour”, and I still don’t know what the next stop after 16th and K is. It’s somewhere near 13th and H, I think, but I generally get off at the stop I know rather than hope that the next one is better. In any event, this is just one more reason that January 20th can’t come soon enough.

It takes four signs to explain the parking

Originally uploaded by thetejon

I took this photo the other day while I was up on the roof with the heater repair guys. I couldn’t hear the bulk of the conversation, but I believe the woman in the brown coat, one of my neighbors, was complaining first to a parking enforcement officer, then to a police officer, and then to this woman, a parking enforcement supervisor, about tickets being written. During the winter, they suspend street cleaning. They don’t change the signs, they just assume you know that, from some arbitrary date in November to some equally arbitrary date in March, you are free to ignore the no parking signs for street cleaning. Try to find out what those dates are. I dare you. However, it seems you can only ignore some of the signs. Usually, the south side of the street is two hour parking for all out-of-zone cars. On street cleaning days, it changes to DC residential parking permit holders only. So the parking enforcement official ticketed all the Maryland and Virginia drivers on the south side. I’m guessing that my neighbor was arguing that these signs don’t apply when street cleaning is suspended. I don’t think she’s going to win this argument, but she did leave notes on all the ticketed cars. I don’t know what they said. I would have told them to contest the tickets by mail, which won’t do any good, but might make them feel better. Still, it is pretty absurd that it takes four signs to explain the parking. Doesn’t this suggest to someone that the parking restrictions might be overly complicated?