Tag: complaint

What would happen if the airline industry failed?

I’ve often wondered if we wouldn’t be better off in the long run if a significant chunk of the airlines went out of business. It would suck for a while, but it would really open up the market for innovation and new ideas. Today, Techdirt wonders the same thing.

. . . people seem to take for granted what cheap and readily available air travel allows. It touches on so many different businesses that it’s hard to fathom how deep the eventual impact would be if air travel needs to be significantly curtailed in the future.

The whole flying experience is pretty unpleasant these days. And a lot of that is TSA’s fault, and I’m hoping that maybe a new President might come in and remind TSA that the enemy is actually people trying to hijack or blow up planes, not people with unfortunate names, liquids, and underwire bras. But a lot of it is the airlines’ fault, too. The incessant nickel-and-dime charges are pretty annoying. Customer service is often lacking, like when I was told they would hold our connecting flight, even though I knew I would miss it, and we ended up staying at a hotel at the airport in Milwaukee instead of Mandalay Bay in Las Vegas for the night. Some new airline innovation would be really nice. But in order to get there, it may take a few years of transportation (and shipping) misery first. As an aside – could someone please comment on a post? Any post? The total number of comments for the site right now is 666, and that’s just bad karma.

Is this even legal?

I don’t really know much about the law surrounding this, so I have assume that the LPGA is within its legal rights to require all members to speak English. I mean, they have lawyers, and I imagine the lawyers approved this. But it sure doesn’t sound that cool.

“The economy is bad, and we are losing sponsors,” [golfer Seon-Hwa Lee] said, according to the report. “Everybody understands.”

I can understand the LPGA’s motivation. They are in the business of selling women’s golf, and if their players can’t communicate in the target market, it makes their job more difficult. I get that. But surely there’s a way to increase the marketing appeal of the sport that’s a little more tolerant. It would be interesting to see a once-in-a-lifetime golfer come through who doesn’t speak English and refuses to learn. I bet the LPGA would back down before alienating a potential superstar.

Get over yourself, CNN

Would someone please remind CNN again that they report the news, they are not news themselves. This convention is about Barack Obama and the future of our country, not Wolf Blitzer and additional information at CNN.com. Anyway. Kind of cool that they’ve been embedding the commercials inside the border showing the schedule and whatnot, so you can always see the dumb factoids that CNN thinks you should be aware of. We’ll be seeing more of this in the future.

Is everyone holding their breath for Obama?

What is going on with the news today? I don’t usually read mainstream news sources, figuring that if it’s important, either someone’s blog will mention it, the wife will mention it, or my office-mate will read about it in the Express. But today, my RSS feed was so devoid of anything interesting that I went to the Washington Post website to see if anything interesting had happened. Almost the entire front page is dedicated to whatever Obama is going to do tonight, and I just can’t get myself to care. I made up my mind long ago that I was voting for him. And at this point, he would pretty much have to tear off his face and reveal himself as a chupacabra or space alien or something to get me to change my mind.

Actually, I would vote for either of those ahead of McCain so long as they promised to try and undo some of the damage to the country that Bush and Co. have done. And listening to the news anchors talk about President Chupacabra would be fun, too. I think I also can’t get interested because I just can’t (or maybe won’t) imagine how McCain could possibly win. I may be naive. Considering the lukewarm response to his “I forget how many houses I own” remark, coming during the lowest point in the real estate market in my adult lifetime, it’s a strong possibility. Anyway, I suppose we’ll watch some of whatever is going on tonight. Maybe it will even be interesting. And maybe tomorrow the news will be back to normal.

Your job is more interesting than mine

I can’t be the only one who constantly finds that most other jobs seem more interesting than mine. It doesn’t help that I’m going through a frustrating time at work where we’re understaffed as we’re expanding, so I get to deal with a ton of customers who aren’t that happy with us because we’re pushing back deadlines. And I generally like my job. I’m paid very well relative to how hard I have to work, the company treats me like a person, and I like my coworkers. But there are so many other jobs that sound cooler. For example, I’ve recently rolled over an old 401K into a new IRA, which means I can do a little playing in the market. So I’ve been reading market articles here and there, and I read about a “planned coup” at Lehman Brothers, and a lowball offer for a competitor by Precision Drilling Trust. These things sound exciting! And then you have the Fannie Mae/Freddie Mac disaster, and the general unrest in the financial industry, plus releasing earnings statements . . . All I have here are annual budget submissions. It pales in comparison. Don’t get me wrong, I don’t want to be a day trader or a fund manager or anything like that. That sounds distinctly like work. What I’d really like is for someone to pay me for offering uninformed insight on the market. That would be pretty cool.

Giant’s okay, but the customers are crazy

There’s been a big discussion over at the Columbia Heights Forum about the relative merits of Giant vs Harris Teeter, the two major grocery stores serving Columbia Heights. I would argue that the Whole Foods on P does, too, but whatever. The argument boils down the fact that Giant is union, but the service is awful. Harris Teeter is not unionized, but they have shorter lines and friendlier staff. I won’t really get into the argument, because I’ve had quite enough of it at the forum, but I thought I’d relate my experience at Giant this morning. I went out to get milk for coffee and a lemon for delicious lemon-cornmeal pancakes. I would have gone to Hi Market, except they often don’t have fat-free milk, and I didn’t have any cash. So I walked to Giant. It wasn’t terribly crowded, although another checkout lane might have been nice. Still, at 9AM Saturday, it was acceptable. And I moved through the line pretty quickly. The cashier was pleasant if not outgoing. The problem I had was with another customer. I passed her on my way to the milk, and she was talking to someone, and while I didn’t hear what they were saying, the dynamic of the conversation seemed strange. It appeared that the guy she was talking to didn’t really want to be talking to her, but was too polite to walk away. I didn’t think much of it. I grabbed the milk and turned around to pass her again. I was walking on the wrong side of the aisle, as that’s where the milk is, and she was coming towards me with her cart in the middle of the aisle. She actually jerked her cart abruptly to the side so she was coming straight for me! “Excuse me,” she said sweetly. Excuse you? You intentionally moved across the aisle to try and run me down with your cart! I have an injured foot! Well, it’s not all that injured any more, but I still can’t wear a regular shoe because my foot swells during the day. But it hampers my mobility. So, everyone employed by Giant was just fine this morning, but I could do without the crazy customers.

Just because HDTVs are cheap now doesn’t mean your child needs one

Have you ever ridden in an elevator with a little TV screen provided by The Captivate Network? There’s one in the elevator at my office. I like to watch because it makes me forget that I’m in an elevator (As faithful readers know, I hate elevators). It also occasionally has some interesting things, like little news tidbits and weather. Today, I was coming back from lunch, and the screen showed a “gadget review”. They mentioned a 32″ Samsung HD TV. They mentioned that it was perfect for any dorm room. At the bottom was the price. $850. What college student could possibly need an $850 television in his/her dorm? Do you know how big the TV was in my college dorm? 13 inches. And I turned out just fine. Seriously, parents, if you buy your college student an $850 TV, you are a bad parent. College is about being poor and trying to hook up with as many people as possible. If you’re spending a lot of time in your room watching a huge TV, you’re doing it wrong.

Clicking ads is not saying thank you

I like reading Seth Godin’s blog. It’s generally interesting, and he talks about marketing in a very general sense that applies to more than just “professional” marketers. It probably even applies to you. But today I think he is absolutely wrong. He says that you should click on ads to say thank you for good content. Let’s list the reasons why this is not what you should do. First, you’re tipping with someone else’s money. If you want to give the author 10 cents for a good blog post, great. I’m sure he or she will appreciate it. But when you click on an ad (And we’re assuming no interest in buying, if you’re actually looking to buy it’s different), you’re giving the author someone else’s 10 cents. Sure, that person left piles of dimes out, but they left them with the understanding that you’d take one and give it to the blogger only if you really wanted to look at what was being advertised. Second, you are actually putting the blog author’s account at risk – ad sellers take click fraud very seriously, and if tons of people click an ad then immediately leave the advertiser’s site, the ad seller is going to get suspicious. Third, you are under absolutely no obligation to support the business model chosen by the blogger. If the ad doesn’t speak to you, ignore it. If they can’t make a living without your ad click, then perhaps they need to rethink the business they’re in. There is a demand for quality content, and it is definitely possible to be compensated for creating it, even without advertising. If you see an ad for something that interests you, and you think you’d like to know more about the product or service, by all means click the ad. That’s what it’s there for. But if you have no intention of learning more about what’s being advertised, and you certainly aren’t going to buy anything, then just skip the ad. By the way, note that I did not say that clicking an ad with no intention to buy is stealing. It’s not. As I mentioned, the advertiser has put the pile of dimes out there for you to take and give to your favorite blogger. And yes, you have no obligation to support the business model of the advertiser any more than that of the blogger. But if we want to talk about honoring the writer, then we need to talk about honoring the advertiser, too. Edit to add: He’s posted again, clarifying his position, because apparently I’m not the only one who disagreed. I still don’t entirely agree, but the second post is much better than the first.

Record labels are stupid

For whatever reason, NIN.com has a really crazy archive system, so this link may not work for you, but apparently someone has released an old NIN album on vinyl without Trent’s knowledge or approval.

You may have heard there’s a new re-release of The Downward Spiral on vinyl. I heard that, too. I have no idea what it is or what’s on it because the band has had no involvement in it.

How typical of the music industry – a band finds new ways to make money without treating fans like criminals, and some label that has rights to older music decides that it’s going to support the artists by cutting them out of the loop. Way to go, record label! That’ll show everyone that you’re still relevant!

Blackberry research and crazy Verizon saleschatters

Since our webmail got blocked, I’ve been hoping that work would provide me an alternative internet connection. The best solution from my perspective would be if they would pay the difference between my cell phone plan now and a Blackberry that can be used as a modem for my laptop. So, I was doing some research at Verizon’s website, and a helpful salesperson popped up and offered to assist me. Here’s the transcript of the chat. My comments are in red.

Chat InformationPlease wait for a Verizon Wireless sales representative to assist you with your order. Thank you for your patience! Chat InformationA Verizon Wireless online pre-sales specialist has joined the chat. You are now chatting with Elisha Definitely picturing this Elisha Elisha: Hello. Thank you for visiting our chat service. May I help you with your order today? You: I have a couple questions You: first, is there a way to make this chat window pop up whenever I want? Elisha: How can I help you with your order? Elisha: Yes, by going to contact us. That is a dirty lie. I tried that. I wish you weren’t a liar, Elisha. You: is it only available certain hours of the day? Elisha: The sales chats are open 8 am to 11 pm. Elisha: How can I help you with your order? You: what’s the difference in the two data plans listed with the Blackberry Curve? Elisha: The $ 29.99 only give you unlimited access to the web and access to personal emails. Elisha: The $ 44.99 gives you unlimited access to the web and unlimited access to business/personal emails. Plus it comes with the tether feature where you can use the phone as a modem. Elisha: Which is best for you? You: so for 29.99 you can’t use it as a modem? What needs to be included in order for that to work? Elisha: Yes, that is correct. Elisha: You can hook the phone up to the laptop to use the phone as a modem. That doesn’t really answer my question, Elisha. Elisha: What key features in a cell phone are most important to you? I already told you I wanted the Curve (Although I really want the Bold, but it’s not out yet) You: I’m curious why I can’t use the phone as a modem on the 29.99 plan. You: it seems to me that bandwidth is bandwidth, and Verizon shouldn’t care what I do with it Elisha: You can’t , you are not paying for that feature with the $ 29.99. Elisha: I am sorry the feature alone is $ 15.00. Elisha: That is the way that the plan is set. Elisha: I am sorry. Elisha: Are you looking to order online today? You: well, I’m sure it’s not your fault You: no, I’m trying to get work to approve the upgrade Elisha: Yes, thanks for understanding. Elisha: Okay. Elisha: I understand, are you sure you don’t want to take advantage of our free shipping and instant online discounts today? You’re starting to sound like a used car salesman here, Elisha You: no, thanks. You: you’ve answered all my questions, thank very much Elisha: Thank you for visiting Verizon Wireless, I look forward to speaking with you again. Have a great day! Thanks for kicking me off the chat as soon as it became clear you weren’t getting a commission! Elisha: You are very welcome!

Anyway, I think it’s ridiculous that I can’t use the phone as a modem without paying the extra $15. If I pay for the bandwidth, why does it matter if I’m using the phone itself, or my laptop through the phone? I know, Verizon has a right to charge me whatever they want. I’m not arguing that they can’t charge me, I’m arguing that it makes them big fat jerks. And Elisha was pretty annoying. I went to her to find an answer to a question that I couldn’t find anywhere on the website. When I didn’t want to buy today, she blew me off. This is a bad salesperson. And I will probably buy through a Verizon brick and mortar store because of my experience. Take that, Verizon’s website!