complaint – Complaint Hub

The stupidest bike I’ve ever wrenched

So you bought a RadPower Radmission ebike, huh? Pleasant little bike you got on clearance for barely more than the cost of the battery? Great!

Oh, you have to change the rear tube? Not so great.

First, we start by removing the nuts holding the wheel on. So we grab our trusty bike wrench that fits almost all screw-type skewers and… oh.

A hand holds a standard bike wrench clearly too small to remove the nut from the skewer

This one takes a 19mm wrench. No worries, you have one of those, right? Oh.

A close up of the bike showing a metal bracket that holds the rack that is also holding the wheel skewer in place

This also requires a size 4 allen wrench because the the rear rack is attached to the skewer for some reason. No matter, you have one of those, too. So now we remove the wheel… oh.

A hand holds a utility knife against a cable tie wrapped around the power cable for the rear wheel motor

Did you remember the blade to cut the zip tie that keeps the power cable in place? You didn’t?

This is all BEFORE you try to put it back on and realize it’s nearly impossible to get the wheel aligned the same way as before so your brakes rub and you need a new zip tie to keep the power cable to the rear wheel motor from getting caught in the spokes.

This bike is truly a lesson on what NOT to do when building a bike. But my wife loves it, so…

Mortgage companies and condo insurance

Do you own a condo? Have you recently gotten a breathless letter from your mortgage company telling you that the insurance policy for your building is expiring and all life on Earth is about to end in a fiery apocalypse if you don’t show them proof of insurance?

So, here’s the thing. Nearly all condo building policies are written for one year. Your mortgage company knows this. So when they send you this letter, it’s the same as a letter saying, “When you got approved for your loan, you said you were 36 years old. Now our records indicate you are 37, you dirty liar. We will murder you and your dog in your sleep if you do not rectify this IMMEDIATELY”.

Comcast still doesn’t have a clue

Fresh on the heels of my great experience with Verizon Wireless, Comcast provided a fantastic display of how bad they are at what they do. This is what happens when you have a localized monopoly. We’re supposed to get Verizon FIOS in three years, which is probably four plus years after we should have gotten it. I don’t know what sort of negotiations had to happen between DC and Verizon, but anything beyond, “Yes, Verizon, here’s your building permit” was probably not in the best interests of the DC residents. But that’s not the point here. The point here is that Comcast is terrible. Let’s look past the fact that they have to come out every 6-8 months and fix something because our signal strength has dropped to the point that our cable goes out. Never mind that they just keep inching the price up. No, my big complaint is the huckster who called me up this afternoon. He just caught me before I left to pick up the little gremlin from daycare. He starts off by telling me that Comcast has a great deal for me, only $10 more a month or something for Comcast Blast internet, which is super fast and awesome, and they’ll give me free Showtime, and boy are there some great shows coming out on Showtime, and if I sign up right now I can get some other fabulous prize, we can get you all upgraded within two business days, so can we set up an appointment right now? He didn’t take a breath or deviate from the script. By the halfway point, he could have offered me a couple of terabytes per second download speed for six cents a year and I would have turned him down. So, what did he do wrong that Verizon did right? He talked at me. I know, Verizon was lowering my bill, which is obviously much easier to sell, but that’s not really the point. The Comcast guy talked quickly, making sure he got everything out and asked me to sign up before I really had a chance to think about what his offer was. He didn’t really explain what the difference between what I have now and what he was offering. The Verizon guy actually had a conversation with me, clearly explaining what he was doing, how it would be different from what I had now (And he was looking at my account, so he knew what I was paying for), and why it would be better. When I told the Comcast guy I wasn’t interested, he tried to convince me. He asked why not. I stumbled for a minute, wanting to say, “Because you’re reading a script, and I hate being upsold”, but I didn’t really feel like getting into it. The Verizon guy knew my account, and knew how he could get me a better deal. The Comcast guy knew nothing about me beyond my name, and made me an offer that wasn’t terribly compelling. I hope Comcast is terrified of the arrival of Verizon FIOS. And I hope they deal with it by improving their service rather than lame attempts at upselling their customers. And Comcast? If you’re still reading and responding to unhappy blog posts about your service, make sure you read my post this time.

I still hate Sony

Sony has a new (I think) website up to promote their new ebook readers – Words Move Me. They ask people to sign up and share words that move them. Perhaps a favorite quote from a novel, or something like that. So I shared mine. For context, see this NY Times article.

Contesting a parking ticket – my car is diplomatic

I got a parking ticket the other day. Around the corner from us on 15th Street is the back of the Mexican Embassy. There is some parking there reserved from 7-4 weekdays for “Diplomatic cars”. We came home after 4, couldn’t find parking, and so we parked there. I meant to move the car, but I forgot. I am, of course, contesting the ticket.

To whom it may concern: I am writing to contest a parking ticket, citation #[unimportant], which I received on August 7th, 2009, for “DISOBYNG OFFICL SIGN”. The sign reads, “Diplomatic cars only” between 7AM and 4PM. Princeton’s online WordNet defines diplomacy as “subtly skillful handling of a situation” (http://wordnetweb.princeton.edu/perl/webwn?s=diplomacy). It then follows that a diplomatic car would be one which displays or performs this skillful handling. As such, it is difficult to argue that my car, a 2006 Mazda 3, is not diplomatic. There are only two situations in which the car ever finds itself – parked or being driven. It takes no skill to remain parked, and therefore the definition easily applies to any car. And anyone who has ever driven a 2006 Mazda 3, especially the manual transmission, can attest that the car is very skillful. It handles very well, accelerates quickly, and gets good gas mileage. At no time does the parking sign mention the need for any sort of credentials identifying the car as diplomatic, nor does it require the owner of the car to possess credentials. Therefore, by the definition above, my car is in fact diplomatic, and not in violation of the parking restrictions. Thank you very much for your time. Me

The sign is vague. Who’s to say what “diplomatic” means? Unfortunately, in this case, it’s the soul-less, humor-less parking adjudicator who will decide. I can’t say I like my chances . . .

Columbia Heights is nothing but hipsters?

This Washington Post article has been pissing off tons of locals. It basically says that everyone in Columbia Heights sucks, we spend all our time at Target, and we’re smug because we don’t live in Mount Pleasant. I’ve been wanting to post something about it, but no matter how many times I read the article, I just can’t seem to get that worked up over it. I mean, I do go to Target a lot. I like Target. It’s a great place to buy cheap clothes for the kid, kitty litter, veggie burgers, box wine . . . But I guess the article doesn’t quite hit that close to home. I have been accused of being smug about where I live, but that was in relation to Ballston. I’m glad I don’t live in Ballston – not that it’s a bad place to live, it’s just not what we were looking for. And Mount Pleasant? I like Mount Pleasant. When we outgrow our place, that’s probably the first place we’re going to look. And Wonderland references are lost on me – I’ve been maybe a half dozen times, it’s a cool bar, but it’s not my hangout. We’re much more likely to sit out on the porch at Commonwealth and drink Twisted Thistles and order a cheese plate. The article was a little annoying, I admit. It took a small group of Columbia Heights residents and made sweeping generalizations about everyone here. It didn’t really offer any insight, and I don’t think it got the generalizations right. But I just don’t care. If the article had been about the roads around Target, that would have been a different story – whoever thought the traffic patterns around DCUSA could hold up to the volume of cars and pedestrians there are now was totally insane.

Get this stupid song out of my head

Since I can’t get it out of my head after inexplicably hearing it coming out of a car window on 16th Street this morning, I’d like to get The Freshman by The Verve Pipe into your head, too. That link up there? It’s the first hit for ‘annoying song freshmen’, although Google thinks I meant “freshman”. I guess I sort of did, but isn’t the word plural in the chorus? Sing it to yourself, you’ll remember. And now you feel my pain.

The boot doesn’t work

The ridiculous practice of “booting” cars with too many tickets has to stop. Either tow them or let them be. Today is street cleaning day on the main parking side of our block of Harvard. That means that there is no parking at all from 7am to 630pm. This is because Harvard is a pretty busy commuting cut-through, and it’s really helpful to have two lanes. But there aren’t two lanes today, because someone decided to boot a van on the open side of the street. I truly don’t understand the logic behind this. You are now making traffic worse. Other times people get courtesy tows, an absurd waste of time and money, but we can’t tow the van to the impound lot? I’ve said before that booting is an explicit admission that parking restrictions in DC are purely for the city’s financial gain, not an attempt to keep traffic flowing. This is absolutely infuriating. And, to make matters worse, another car, as I walked by this morning, had decided that if the van was parked there, it must be okay. And the really funny thing is that this car is likely to get towed. Ahh, DC. How I love you.

What is going on with public transportation in this city?

What in the world is wrong with the buses these days? Are people afraid of the Metro after the crash? It’s been one awful commute after another for the last week and a half. This morning, two buses passed without picking up passengers. The one we finally got on didn’t pick anyone up until U Street, passing crowded stop after crowded stop. And on the way home, I don’t even know what happened. I Street was a parking lot, so the bus actually turned right on 15th instead of 16th. I saw this, started walking, and actually beat the bus to 16th and L. It turned left on K, right on 16th, and I was at 16th and L when it arrived, and while I walk briskly, I never ran. It looked like something was blocking traffic on 17th – I imagine I could figure out what with a little Googling, but it’s not that important to me. On most weeks, I would just give up and work from home all week. But I actually have to be in the office at least tomorrow, and probably Wednesday, as well. Maybe tomorrow will be better.