The Piker Press has used Infinology as webhost for a couple of years now. There were occasional service glitches, but for the most part, it did what was needed.
Suddely this week, the Piker Press site went blank. Stuff is still out there on the server, but nothing is showing up on the website. E-mails and phone calls to Infinology have gone unanswered.
A little research (Googling “Infinology sucks” and “Infinology scam”) showed that many, many others are experiencing similar problems with their sites going dead. Most report get no answers to their complaints. The rare few who have had their phone calls answered report that the person they spoke to had very limited English fluency.
Fortunately, the Press has an assortment of geeks who are figuring out how to back up our data and hunting for a new host. And fortunately, we are not a business, so we are not losing any money to speak of by being down for a few days.
But honest to Pete, this sort of business practice is, at the best, rude, and at the worst, sleazy. Considering some people have had trouble cancelling their accounts because they can’t get their e-mails to go through, it may even be criminal.
Stay away from Infinology. Tell your friends to stay away from Infinology. If you are using Infinology and are not having problems yet, thank your lucky stars and start looking for a more ethical webhost while you still can.
And for heaven’s sake, back up your data.