I got this yesterday, but just got around to reading it.
Thank you for contacting us. We consider feedback from our customers to be very important. We are currently experiencing higher than normal email communications from our customers and our response to you may be delayed. We’ll reply as soon as possible and we appreciate your patience in the meantime.
That’s not the best part. This is:
This email message and its contents are copyrighted and are proprietary products of American Airlines, Inc. Any unauthorized use, reproduction, or transfer of this message or its contents, in any medium, is strictly prohibited.
The email message is copyrighted. Um, okay. I guess this is an unauthorized reproduction. What are they going to do, steal 16 hours of my bachelor party? Oh, wait …
I also like how they attach a name to the autoreply, as if some CSR actually read my submission and responded personally. How touching.