My wife and I are going to see Phantom of the Opera at the Kennedy Center with my father-in-law next month, and I bought the tickets at their website. Now they’re spamming me, and refuse to stop. I tried their email preferences page, but every time I click anything, it selects all of the “send me junk mail and spam” options, and refuses to do anything else. I emailed their web support on June 20th:
I am unable to unsubscribe from your email list. I would like you to email me with updates related to shows for which I have tickets. I do not want any other emails from you. I do not want any regular mail from you.
Then again today after receiving more junk from them:
Customer # 3747291 requesting action on issue # 58603. I contacted you on June 20th, 2007, because you are sending me email spam, and your opt-out page on your website does not work. I received an automated response, and then nothing. Today, I received another spam message from you. I would appreciate your immediate action on this matter. I would like you to send me emails only in response to this issue, and for changes or updates to shows for which I have purchased tickets. Never contact me by postal mail, or by email for any other reason than stated above.
We’ll see what they do. Unfortunately, I don’t think the toothless CAN-SPAM act is applicable here because I have a business relationship with them. And, also unfortunately, they have something of a monopoly on large-scale theater in the area. Since both my father-in-law and one of my sisters-in-law are theater fans, it seems likely that I will return to the Kennedy Center.
In any event, I am annoyed by their junk mail, and I want it to stop.