Best customer service ever - Thanks, Verizon Wireless

Tuesday, August 25, 2009

I still can’t believe it. Our Verizon cell phone bill was $19 lower than last month. The guy who called me was actually telling the truth. Verizon actually called me and lowered my bill. Maybe other companies struggling through the economy these days could take a page out of Verizon’s book. Like Citigroup - instead of adding new fees, maybe try actually helping you customers. Credit cards, like cell phone companies, are largely interchangeable. It’s pretty simple for me to switch to AT&T; or to another credit card company. If Citi adds a fee to my card, I’ll close the card immediately. But now Verizon has actually given me a reason to stay with them. AT&T;, meanwhile, is forcing smart phone owners to buy a data plan in the name of better customer satisfaction. And I’ll probably spend more money with Verizon soon - when they have a phone with a data plan that meets my requirements, I’ll upgrade, and there’s another $30 a month or whatever it is. Anyway, thanks, Verizon. This is one of the coolest things a company has ever proactively done for me.

Posted in: Anti complaint , cell phones , customer service , surprising , verizon