What on Earth is going on?

Monday, July 13, 2009

I’ve been sitting here trying to think how this could be a scam, and I don’t think it can be. Verizon Wireless just called me, offering a plan review. I was skeptical, but figured I might as well listen. He told me that they could drop 150 minutes from each phone on our plan, and save us $10 a month. We don’t use all our minutes, so that was fine. It doesn’t renew our contract, it doesn’t give us fewer text messages, it doesn’t change anything. Just fewer minutes, cheaper plan. And the guy was obviously from Verizon, because he knew what my plan was, could see my usage, and didn’t ask me for any information. Has this happened to anyone else? I think I’m still in shock. Unless I’m missing something, this was just fantastic, proactive customer service from Verizon. And our contract is up - we can jump to another carrier whenever we want. I assume that’s why they called. Maybe the competition is finally strong enough that it makes sense to go after current customers instead of just trying for new ones. Anyway, this sure makes me more inclined to stick with them while I wait for them to jump on the Google Android bandwagon.

Posted in: Anti complaint , cell phones , customer service , surprising , verizon